The purpose of our support is to help customers using WP Synchro. We know getting stuck in the middle of implementing it or during an important synchronization is not the greatest thing in the world. Therefore support is always directly with a WP Synchro developer.
But, for us to be able to help you efficiently, it is important that your email contains this:
- Description of problem(s)
- Screenshot of problem(s)
- Errors and warnings from Healthcheck (can be run in the menu "Support" in WP Synchro)
- Log file from synchronization (found in menu "Logs")
This way, we have all the needed information to understand your problem, without having to go back and forth first.
So put all that data in an email and send it to firstname.lastname@example.org.
Beware: PRO version users have priority support, so if you are using the free version, we will help you as soon as possible.
If you have a bug report or a good idea for improving WP Synchro, we would of course like to hear your thoughts.
Support working hours:
Support is located in Denmark and is normally active during normal work hours (UTC+1) on monday to friday, but may respond during all hours of the day.
Known problems in v1.6.0
- No known major problems
Always keep WP Synchro updated
Still using free version? - Try PRO with 14 day free trial
PRO version makes it possible for you to synchronize files between your sites and to
automatically make a database backup before migration.
You will get support for Basic Authentication and email notifications on success or failure. You also get access to priority support