Contacting Support

The purpose of our support is to help customers using WP Synchro. We know getting stuck in the middle of implementing it or during an important synchronization is not the greatest thing in the world. Therefore support is always directly with a WP Synchro developer.

But, for us to be able to help you efficiently, it is important that your email contains this:

• Description of problem(s)
• Screenshot of problem(s)
• Errors and warnings from Healthcheck (can be run in the menu "Support" in WP Synchro)
• Log file from synchronization (found in menu "Logs")

This way, we have all the needed information to understand your problem, without having to go back and forth first.

So put all that data in an email and send it to support@wpsynchro.com.

Beware: PRO version users have priority support, so if you are using the free version, we will help you as soon as possible.

If you have a bug report or a good idea for WP Synchro, we would love to hear your thoughts.